My timing’s off + a vent
My cycle appears to be out of whack - that may have contributed to the migraine I had Monday night through Wednesday morning, but I think stress was also a culprit there.
A vent about CVS pharmacy: I called in a refill Tuesday night, to be ready for pick-up lat night. I went in this afternoon and was told that they didn’t have enough on the shelf to fill it, but that I could call tomorrow at noon and check to see if they have it yet. Now, what I want to know is why didn’t the person filling the prescription (or attempting to) CALL ME and let me know that it would in fact NOT be ready Wednesday night at 7 p.m., as it was supposed to be? And why is a prescription that is called in on a Tuesday still not ready on a Thursday, and possibly won’t be ready even on a Friday? It’s Maxalt, for crying out loud - not exactly a rare drug. Really bad customer service. But what do I expect from a gigantic chain store? I used to go to a privately-owned pharmacy, but the owner/pharmacist eventually retired. I need to find somewhere like that again.
October 29th, 2007 at 10:38 am
What has happened to customer service, much less the customer is always right? Unfortunately, this quality is lacking today. My only recourse is to take my business elsewhere when that happens. I guess I should be notifying companies when and why when I do, but I don’t think they care.
October 29th, 2007 at 9:27 pm
I don’t think they care either. I’ve been through three of the big chain drugstores now, and none of them offer anything close to good service.